First, who owns which stretch of pipe
The Water & Sewer Department belongs to the city, with a billing clerk and published rates. Its 2025 report shows 1,455 service connections, no lead reported, and a material nobody has confirmed on 492. Anything found to be lead or galvanized gets replaced whenever the city tackles a capital project.
According to the 2024 report, the owner is responsible for the pipe on the house side of the curb stop. If a line from the street to your house is leaking, or you simply want to know what it is made of, the city can share what it has on file, and water service line repair covers the work on your side.
Second, the town in four short facts
Third, an old grid with newer streets built outward
The city's draft master plan says homes in the central residential district date to the late 1890s and early 1900s. By its 2023 count, 263 of 1,755 homes (about 15%) predate 1940, roughly 30% predate 1960, and about 39% went up between 1990 and 2009, with a median year built of 1983.
The laterals under the oldest grid streets have had the longest to wear, so that is where we look first when one house backs up and its neighbors drain fine. Newer streets are being built east of the school campus. For the old core we start with sewer line repair, and with drain cleaning when the blockage is soft and recent.
Fourth, the sewer work the city already has planned
A contractor cleans the city's sanitary lines every year, and the 2026 round was announced for May 11 to June 30. The draft master plan also lists a Danforth Street sewer repair for 2026. If only your house backs up, the blockage is in your own lateral and that is our side of the work. If the whole street gurgles, call the city.
Before we arrive in Coopersville
Use the valve inside
The city lists a turn on/off fee for curb-stop service, so close the main inside your house instead of waiting on the city.
Dry feet first
Only touch a breaker if the floor under you is dry. Otherwise leave the panel and tell us.
Make a path
Open the way from the door to the water heater, the main and the wet spot.
Ring the 24/7 line
Tell us the street, what failed and whether the sewer, the supply line or a fixture is the culprit.
Sewage or water coming up in Coopersville?
Call the 24/7 line. We handle night, weekend and holiday emergencies up the 68th Avenue side.
Call (855) 575-2890Fifth, the creek, the river and the towns we do not page
Deer Creek flows through the city. A 1982 FEMA study cited in the master plan says flooding is mostly confined to its undeveloped floodplain, with little historic damage. A wet basement in town is therefore worth checking for a failed pump or a blocked drain before blaming the creek. The Grand River is about 3.5 miles south of the city.
Grand Haven and Spring Lake do not have pages on this site. If you live there, call the 24/7 line and the dispatcher will tell you whether we can reach you. For the east side, read Marne, and for the suburban picture south of the river, Jenison.